Questions? We have an answer.Hi@HiLineCoffee.com
We partner with farmers and importers who specialize in high altitude, small lot coffees from Latin America, Africa and South East Asia. The same beans are used by the best cafes and restaurants in the U.S.
By selling direct to consumers, we don’t incur expensive overhead costs associated with stores and cafes. We offer the highest quality coffees available in the single-serve industry and rely primarily on word-of-mouth marketing.
We offer free shipping on all orders of $50 or more within the United States! This includes both one-time orders and autoship orders. There is a flat $5 fee for any order under $50.
The age old question! We process our orders twice per day. Once in the morning for orders placed overnight and again around 2PM for you early risers. Unfortunately we cannot guarantee a delivery date (we wish we could bring it to your door ourselves) but we are at the mercy of our shipping partners. Our coffee is roasted to order and sometimes you all like to buy it all and leave us out of stock for some items. When we have a big promo going on it may take up to 5 days to process and ship your order out (although this is the max time).To prevent delays, we recommend our autoship offering.
We do! We now ship to Canada with $10 flat rate shipping. Sorry, no free shipping offers to Canada at the moment.
Simply email us your order details, and we will send you a prepaid shipping label to return the unused product. Once we receive the return, we will refund you 100% of your order plus any shipping charges you may have paid. Please be advised that we do not make pods compatible with Vertuoline. If you have incorrectly placed an order you will still be able to return it but we will have to charge you a restocking fee of 15%. Sorry!
No, we do not offer samples at this time. We stand behind our product 100%. If for any reason you are not satisfied with product quality, we are happy to process an easy, no-hassle return for you. Autoship orders can also be modified and easily cancelled online from the account area.
When you select autoship, you will receive a shipment from HiLine once a month. You can pause, modify or cancel the autoship at any time. All autoship orders over $50 ship free. All autoship orders less than $50 ship for a flat $5 fee. Please note that coupons cannot be applied to autoship orders.
Our coffees have no detectible caloric value. If you add milk, sugar or syrup to your coffee, that changes the answer.
We are an online only business, and respond to all questions by email very quickly.
Keep an eye out! Big things are coming in 2020. Right now we only sell our coffee online. We are focused on delivering delicious coffee and great value. In order to keep the costs down we do not have a physical store.
We currently accept Visa, MasterCard, Amex, Discover and PayPal.
We have no affiliation. We love The High Line and even considered calling ourselves High Line Coffee or HighLine Coffee.
We seek out premium coffee and source it if taste characteristics meet our high standards. Unfortunately the small coffee farmers we work with frequently don’t have the resources for organic certification. We hope to offer certified organic coffees in the near future.
Whenever possible we get coffees with Fair Trade, Rainforest Alliance or UTZ designations. If the product has such certifications, you can read about it on the individual product detail page.
HiLine and its products are not endorsed by, sponsored by, licensed by or approved by Nespresso or any of their affiliates.
Our dark roasts are our most popular; however, every espresso drinker has different preferences and a different palate. You can also get a Variety Pack of 20 pods for free when you subscribe. Check out our Blend Guide for more information.
All of our capsules for Nespresso contain 5-5.5 grams of coffee. On average, the caffeine content is 60-70 mg per capsule, except for decaf, which contains about 1 mg of caffeine.
We have engineered our capsules to work with all Original Line Nespresso machines, including Citiz, Essenza, Maestria, U, Le Cube, Inissia, Latissima Plus and Pixie. For more detailed information, please see our Compatible Machines Guide or watch our demonstration videos. Unfortunately, HiLine capsules are currently not compatible with the Nespresso Pro, Miele, VertuoLine or any of the commercial grade machines. If you have questions about your Nespresso machine and whether our capsules will work in them, please Contact Us.
You should not notice any difference in how the capsules work. Simply insert the capsule and use just as you would a Nespresso coffee capsule.
Sorry we only make capsules for the Nespresso Original Line home model machines.
Our capsules do not work in Nespresso VertuoLine.
Our price starts at about $0.40 per capsule compared to $0.70 for other companies. By selling directly to you without large corporate overhead and expensive retail stores, we are able to keep our costs low and pass on the savings to you. This way you don't need to look for a coupon or discount.
The shelf life of our products is approximately 12 months.
The capsule is made from food grade polypropylene and is safe for food products. We manufacture the capsules in an FDA approved environment. Our capsules do NOT contain BPA, phthalates or any toxic halogens. They are 100% recyclable and sealed with foil for optimal freshness.
We are always refining our product line, and looking to offer new and delicious varieties for our customers. If you have any suggestions please feel free to Contact Us. Your input is important as we refine and develop our coffees.
We share some of our thoughts about best Nespresso machine in this section.
HiLine and its products are not endorsed by, sponsored by, licensed by or approved by Keurig or any of their affiliates.
Each cup contains 12 grams of freshly roasted premium coffee.
Our pods are made of food grade polypropylene and do NOT contain BPA, phthalates or any toxic halogens. They are 100% recyclable and sealed with foil for optimal freshness.
Each cup contains 100-140 mg of caffeine.
The most important factor in quality of coffee is the freshness of the roast. We roast and pack our pods for Keurig shortly before sending out your order. This ensures that you can taste the most flavorful and delicious coffee that our beans can offer.
Each pack contains 15 grams of premium roasted and ground coffee. This is enough to brew one or two cups of delicious coffee. If you are brewing more than two cups, consider using an extra pack.
Simply open the pack and use in your favorite brewing device without the hassle and mess of grinding and measuring your own beans.
Our coffee packs work with French Press, Moka Pot, all Drip makers, Chemex, AeroPress and Percolator. Just select the appropriate grind when you are adding the product to shopping bag.
Each pack contains 15 grams of freshly roasted coffee ground for your favorite brewing method. You don’t need to worry about sourcing high quality beans, keeping them fresh, grinding and measuring the exact amount. Our packaging technology keeps the grounds fresh for months.
We recommend you consume HiLine coffee packs within three months of the roast date. Subsequently, some aromatic volatiles will have escaped and the coffee won’t be as flavorful and delicious though still safe to drink.
The packs are made of recyclable food-grade plastic materials and do NOT contain BPA, phthalates or any toxic halogens. The one-way valve is also recyclable. The purpose of the valve is to allow the coffee to degas without breaking the packaging.
Each bag contains 1 lb or 30%+ more coffee than a typical pouch from most third-wave coffee shops.
HiLine focuses on the highest quality high altitude, small lot arabica coffees from Latin America and Africa. We sell only freshly roasted coffee beans, which ensures that they deliver delicious, aromatic and strong flavor profile. By selling directly to you, we keep costs down and pass 30%+ savings to you.
There is no good rule to answer this question. We suggest you try the roast profile that you usually like (dark, light or medium) and flavor characteristics that come from a particular region or as described in our flavor notes. We are sure you’ll find something you like.
HiLine offers discounts to subscribers. We also know that many coffee subscription plans are not worth it and first encourage you to place a regular order for our product. Try it before you subscribe for it!